m-pesa

The quick read

What's driving the attention

M-Pesa is experiencing changes in commission rates and unexpected refunds to customers.

Safaricom's M-Pesa mobile money service is currently in the spotlight due to a combination of factors affecting users and the company alike. The increase in agent numbers has driven average commissions down to a record low. Additionally, customers are reporting surprise refunds linked to archived funds, with Safaricom providing explanations for these occurrences. Related developments include M-Pesa's expansion strategies and new mobile investment solutions in regions such as Lesotho.